Support — PaceLedger
Publisher: RiseLoop Studio
Last updated: 2026-01-25
Contact
- Email: riseloopstudio@gmail.com
- When emailing, please include:
- App version (Settings → About)
- Device model + Android version
- A short description + steps to reproduce
Quick FAQ
1) Do I need an account?
No. PaceLedger works without an account for core features.
2) Where is my data stored?
Your transactions and budgets are stored locally on your device (offline-first).
3) How do I back up my data?
Backup options depend on the build/version. If you don’t see an in-app backup/export option yet, your safest current approach is:
- Keep your phone’s system backup enabled (if you use it), and/or
- Use any export feature provided in-app (when available)
4) I changed phones. Can I transfer my data?
If you have an export/import feature in your version, use that. Otherwise, data transfer may require device migration/system backup. (Cloud sync may be added in future versions.)
5) Forecast graphs look empty or “Not enough history”
Forecasting and leak detection improve with more entries. As a baseline:
- Add at least 10–20 transactions
- Use the app for 1–2 weeks
- Set monthly caps for your key buckets
6) Why does it say “No leaks detected”?
“No leaks detected” means the current checks did not find abnormal patterns above thresholds. Open Insights → Leaks to see:
- Which checks ran
- What thresholds were used
- What evidence was evaluated (when available)
7) Notifications aren’t firing
Common fixes:
- Enable notifications for PaceLedger in Android settings
- Disable battery restrictions for PaceLedger (Android may stop background reminders)
- Verify in-app reminders are enabled and scheduled
8) The app feels slow or charts stutter
Charts and analytics can be compute-heavy on older devices. If you see issues:
- Reduce the visible range (e.g., Month instead of Year)
- Ensure you’re on the latest version
- Send logs/steps via support email
9) How do I request a feature?
Email riseloopstudio@gmail.com with:
- What you want to do
- Why it matters (your workflow)
- Any screenshots/examples
Troubleshooting checklist (include in support emails)
- ✅ App version:
- ✅ Device model:
- ✅ Android version:
- ✅ Steps to reproduce:
- ✅ Expected result vs actual result:
- ✅ Screenshot/screen recording (if possible):